If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 30 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee* will be applicable to items being returned.
Non returnable items:
- Assembled and/or Modified items or out of original packaging
- Custom made or special order items (Example: fabric changes)
- Opened bedding materials
- Items without original packaging
In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Simply note any damage upon delivery and contact us immediately. Should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.
All cancellation requests are forwarded directly to the manufacturer. Cancellation requests are not accepted on items that have shipped or been prepared for shipping. A refusal of the item at delivery will be considered a Return and credit will be issued back to your original payment method minus restocking fees* and round-trip shipping charges. Please note that all items are shipped directly from the manufacturer’s warehouse and if we do not have tracking at the time you request cancellation, this does not mean your order has not shipped.
In the case that your item is not able to be delivered and requires to be held in storage for the following reasons but is not limited to:
-Wrong address/Contact information provided to Home Square Cymax
-Away from residence/not able to accept delivery
You will have 5 business days to respond to the carrier or contact us to reschedule delivery (some fees may apply). After this timeframe has elapsed and no delivery has been scheduled the order will be returned and refunded under our Standard Return Policy.
*Restocking fees vary from manufacturer to manufacturer. Please contact us prior to purchasing to inquire about the fee that would be associated with your returned item.
Receiving your Product
Tracking details confirming how your order will be delivered will be emailed to you once your product ships out. These tracking details allow you to see which carrier will be delivering your item and will confirm the type of delivery it will be.
UPS / FedEx Ground Shipments
For all ground shipments you will be able to track your package online on the carriers website. This information will allow you to see an “estimated delivery date” which will give you the opportunity to be at home when the package is delivered. If you are not able to be at home the carrier does have the ability to leave the package at the front door if they deem it safe.
Truck Freight / White Glove Shipments
If you see that your order has shipped with a Truck Freight or White Glove Carrier please be sure to inspect both the packaging and product upon delivery. If the packaging or product is damaged in any way please be sure to note the damage on the delivery documents.